Refund & Returns Policy
Last updated: August 13, 2026
Thank you for shopping with Wajdaan Fashion. We want you to be satisfied with your purchase. Please read our Refund & Returns Policy carefully before placing an order.
1. Returns
We accept eligible return requests within 7 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, unwashed, and in its original condition.
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All original tags, labels, packaging, and accessories must be included.
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The item must not have been altered, damaged, stained, or used.
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Proof of purchase or your order number may be required.
Please inspect your order as soon as you receive it and contact us promptly if there is a problem.
2. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide:
After reviewing your request, we may offer a replacement, exchange, or refund where appropriate.
If the mistake is ours or the product arrived damaged or defective, we will handle the matter in accordance with this policy and applicable law.
3. Change of Mind
If you simply change your mind, you may request a return within the eligible return period.
The product must meet all return conditions described above.
Unless otherwise agreed by Wajdaan Fashion, return shipping costs for change-of-mind returns are the customer's responsibility.
Original delivery charges may be non-refundable unless required otherwise by applicable law.
4. Size or Product Exchange
If you ordered the wrong size or would like another eligible product, please contact us to request an exchange.
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, we may offer another suitable solution, including store credit or a refund where applicable.
Customers may be responsible for return and/or replacement delivery charges where the exchange is not due to an error by Wajdaan Fashion.
5. Items That Cannot Be Returned
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once used, worn, washed, altered, or opened.
We may also refuse a return if:
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The return period has expired.
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The item shows signs of wear or use.
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The item has been washed, altered, damaged, or stained after delivery.
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Original tags or packaging have been removed or are missing.
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The returned product is not the same product originally purchased.
Any statutory rights available to you under applicable law are not affected by these exclusions.
6. Sale and Promotional Items
Sale or promotional items may be returned if they otherwise qualify under this policy, unless the product or promotion was clearly identified as final sale before purchase.
Your rights relating to damaged, defective, or incorrectly supplied products are not affected.
7. Cash on Delivery Orders
Cash on Delivery (COD) is available across Pakistan.
COD orders are subject to the same eligibility requirements for returns and exchanges described in this policy.
For an approved refund relating to a COD order, we may request appropriate payment details from you so that the refund can be transferred to you.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed using an appropriate available payment method.
Processing times may vary depending on the payment provider, bank, and refund method.
Shipping or delivery charges may not be refundable unless the return results from a damaged, defective, or incorrectly supplied product, or where otherwise required by applicable law.
9. Return Shipping
Please contact us before sending a product back.
We will provide return instructions after reviewing your request.
Do not send a return to us without first contacting Wajdaan Fashion, as unauthorized returns may not be accepted or processed.
Customers are generally responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, or another reason not caused by Wajdaan Fashion.
If we sent you an incorrect item or the item arrived damaged or defective, we will provide appropriate instructions.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate your request if the order has not yet been processed or dispatched. Once an order has been dispatched, it may need to be handled as a return under this policy.
11. Return Abuse
Wajdaan Fashion reserves the right, where permitted by law, to reject returns involving suspected fraud, abuse, repeated misuse of our return process, or products that do not satisfy the conditions of this policy.
12. Contact Us
If you have questions about a return, exchange, refund, or damaged product, please contact:
Wajdaan Fashion
Majeed Khan Trade Center
University Road, Chakdara
Dir Lower 18800, Pakistan
Email: wajdaanfashion@gmail.com
When contacting us about an existing order, please include your order number so we can assist you more quickly.
By purchasing from Wajdaan Fashion, you acknowledge that you have reviewed this Refund & Returns Policy. Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.
