Shipping policy

Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with Wajdaan Fashion. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Shipping Coverage

We currently deliver orders across Pakistan.

Delivery availability may vary for remote or restricted locations. If we are unable to deliver to the address provided with your order, we will contact you using the information provided at checkout.

2. Order Processing

Orders are generally processed after they have been successfully placed and, where applicable, confirmed.

Processing times may vary during:

Weekends and public holidays
Sales and promotional campaigns
Periods of unusually high order volume
Product launches
Circumstances outside our reasonable control

Once your order has been dispatched, delivery time depends on your location and the courier service.

3. Estimated Delivery Time

Most orders within Pakistan are expected to arrive within approximately 3–7 business days after dispatch.

Delivery to remote or less accessible areas may take longer.

Delivery times are estimates rather than guarantees. Courier delays, weather conditions, public holidays, security conditions, or other circumstances outside our reasonable control may affect delivery.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on your location, order, delivery method, or any promotional shipping offer available at the time.

5. Cash on Delivery

Cash on Delivery (COD) is available across Pakistan for eligible orders and delivery locations.

For COD orders, payment is generally collected by the courier at the time of delivery.

Please provide an accurate and active phone number when placing your order, as we or the courier may need to contact you to confirm or deliver your order.

6. Order Confirmation

We may contact customers to confirm certain orders before dispatch, particularly Cash on Delivery orders.

If we are unable to confirm an order where confirmation is required, dispatch may be delayed or the order may be cancelled.

7. Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

Full name
Complete delivery address
City and area
Active phone number
Any additional information reasonably required for delivery

Please check your information carefully before submitting your order.

If an order cannot be delivered because the address or contact information provided was incorrect or incomplete, additional delivery charges may apply if the order needs to be shipped again.

8. Tracking Your Order

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

9. Delivery Attempts

The courier may contact you before attempting delivery.

Please ensure that you or an authorized person is available to receive the package.

If delivery repeatedly fails because the recipient is unavailable, cannot be contacted, refuses delivery, or provides an incorrect address, the parcel may be returned to us.

10. Delayed Orders

Although we aim to deliver orders as quickly as reasonably possible, occasional delays can occur.

If your order is significantly delayed, please contact us with your order number and we will assist you in checking its status.

11. Damaged Packages

Please inspect your order after receiving it.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number along with clear photos or videos showing the issue.

Eligible claims will be handled according to our Refund & Returns Policy.

12. Refused and Unclaimed COD Orders

Please place a Cash on Delivery order only if you intend to receive it.

Repeated refusal of confirmed COD orders or abuse of our COD service may result in restrictions on future Cash on Delivery orders, where permitted by applicable law.

13. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our delivery methods, courier arrangements, business practices, or applicable requirements.

The latest version will be published on our website with an updated date.